If your iPhone email is not updating, a number of issues could be the culprit. These include incompatible system settings, software issues, differences in email protocols, and more.
Let’s look at each possible cause, then see how you can fix them.
How to Fix iPhone Email Not Updating
There is no direct way to troubleshoot why your email is not updating on your iPhone. Therefore, you may have to try one, two or all of these fixes before you get to the root of the problem.
1. Manual Refresh
Try refreshing your Mail app before trying to do something more complicated manually. Open the app’s inbox, drag your finger down the screen until you see a spinning wheel, then release it. This will prompt the app to (re)connect to the email server.
2. Toggle Airplane Mode on and off
A connectivity issue can cause your iPhone email to stop updating. To refresh your connection, open your iPhone’s Settings app and turn on the switch next to Airplane Mode. You can also toggle Airplane Mode on and off from your Control Center. Here’s a guide to using and customizing Control Center on your iPhone.
After that, wait 10 seconds, turn off Airplane Mode, then check your Mail app. If nothing has changed, try a manual refresh in #1 above.
3. Reset Network Settings
You can fix any underlying connectivity issues by resetting your network settings.
To do so, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular settings, and any VPN/APN settings you may have used before. After completing the network settings reset, you will need to manually reconnect to any Wi-Fi network. You should then force quit and reopen the Mail app to see if the problem persists.
4. Check Mail Settings
If the problem is still not resolved then it could be an in-app problem. Usually, if you have turned on push button for the app, you will receive email updates and notifications. Instead of trying to ‘fetch’ your emails, push instructs email servers to ‘push’ them to your iPhone.
So when your iPhone email stops updating, take a quick trip to double-check your email update settings. Start by going to Settings > Mail > Accounts > Fetch New Data, then toggle on Push Button.
If you only have problems with a specific mailbox, tap it from the account list and select Push from the menu on the next page. For accounts that don’t offer a push option (such as Gmail accounts), select Fetch. Next, select an update frequency from the Fetch schedule at the bottom of the Accounts menu.
You want to set it to the fastest update interval—every 15 minutes. If you want to update your email even faster, refresh the Mail app manually.
5. Delete and reinstall the Mail app
A surefire way to reset any potential in-app problems is to delete and reinstall the app itself. This will restore any settings you may have tampered with to default and possibly fix your iPhone email not updating issue.
Although Mail is part of the iPhone’s stock app portfolio, you can reinstall it just like any other app. This should give you a clean slate to start setting up your email accounts from scratch, avoiding any problems with the current setup.
Go to Settings > General > iPhone Storage > Mail and tap Delete App to delete the Mail app. Then, reinstall the Mail app from the Apple App Store. Launch it and sign in with your email address. You can add any additional accounts in Settings > Mail > Accounts > Add Accounts.
6. Delete and re-add account
Remove and re-add any problematic accounts that refuse to update. This should help you fix problems caused by faulty or corrupted configurations.
To do this, go to Settings > Mail > Accounts > Delete Account. When it’s done, return to the Accounts page and tap Add Account to re-add the account. Once you’re signed in and can view your emails, do a manual refresh to load new emails.
7. Check Notification Settings
If the problem is that you are not receiving notifications for email updates, then you should check your notification settings. Open the Settings app and go to Notifications > Mail. Then, make sure that the notification settings (alerts, sounds, and badges) are set up to alert you when a new email arrives in your inbox. You can also customize other notification settings in this section.
Also important, tap Customize Notifications to check the notification settings for individual accounts to make sure they are set to your liking.